Altora users have a unique user login and password. Given that it's possible to forget your account credentials, or otherwise get locked out, here are some tips to help you regain access to your account.
To correct this, you can try:
- Clearing your cache - depending on which browser you choose to use (Chrome, Safari, Firefox etc.), clearing your browsing history can alleviate many login issues.
- Logging in from another browser - sometimes browsers don’t want to cooperate, try logging in from a different one (Chrome, Safari, Firefox etc.) to see if it’s something browser specific.
- Resetting your password - To reset your Altora password, go to your login page and select 'Forgot your password'.
I can’t login and the previous account admin isn’t present, or has left the business.
Ask your IT department to allow temporary access to the account owner's email address and inbox. Then, request a password reset. Navigate to the login page and select 'Forgot your password', with the account admin's email address.
Once you have access to the account, you can add yourself as an account admin, or update the account owner to your email. Go to 'Settings' -> 'Administrators' in your account to view and change account permissions.
If all else fails, please contact our team.