Reset your password

To sign in to Altora, all you need is the email address that you used to create your account and access to the inbox to retrieve a confirmation code. If you need to reset it, read on to learn how.

Note: You must have access to the email address that is associated with your Altora account to reset your password.

Reset or change your password

• Press or hover over the profile icon on the top right of your screen and select 'Profile'
• On the 'My Profile' page, below your existing details select 'Change your password', this will reveal a form to enter in a new password. 
• Fill in your new password and repeat it again to verify that you have typed in the correct password for yourself and select 'Save'. Select 'Cancel' to abort

Troubleshooting

You haven’t received a password reset email

Check your Spam folder and talk to your IT team. If emails from Altora aren’t getting delivered to your inbox, ask IT to allow emails from [e-mail] and [e-mail].

You have lost access to the email address on your account

For security purposes, you must be able to access the email address associated with your Altora account to reset your password. If that's not possible, please contact your administrator to update the email address associated with your account. Note that administrators can't reset or change passwords.